1. Right to withdraw from your purchase within 14 days
You can return goods of satisfactory quality within 14 days of the day you receive them, without giving a reason. Coffee, tea and gummies are food products, so under the law this right does not apply to sealed goods which are not suitable for return once opened, for health protection or hygiene reasons. We still take an opened pack back - not under the law, but under the voluntary taste guarantee described in section 2.
You can notify us of your decision to withdraw from the purchase by e-mail to hello@ryytas.lt or by completing the contract withdrawal form.
2. Taste guarantee: we take an opened pack back
This is a voluntary guarantee we give of our own accord. It is additional and in no way limits the statutory right described in section 1.
2.1. We take an opened pack back within 14 days of your receiving the goods: open it, taste it and, if you did not like it, return it.
2.2. We refund 100% of the product price of the returned packs.
2.3. Returned opened product is disposed of by us - we do not repack it and we never resell it.
2.4. The guarantee is for personal use and applies under the conditions in section 3.
3. Fair-use conditions
These conditions protect the guarantee from abuse, so that it stays available to everyone.
3.1. One taste-guarantee claim per customer. We identify the customer by person, delivery address, phone number and e-mail address taken together. A repeat claim is reviewed case by case.
3.2. Claim the guarantee by writing to hello@ryytas.lt with your order number within 14 days of receiving the goods. Send the pack back with its remaining contents, in the original packaging. A pack returned empty or with no product left is not covered.
3.3. We refund only after we receive and check the parcel, only to the original payment method, and only the product price of the returned packs. Free gifts and discounts are not refunded in cash.
3.4. The guarantee is for personal use. It does not cover resale, purchases made in a business name, or bulk orders placed in order to claim it.
3.5. We may refuse or limit the guarantee, and cancel the order and the refund, where we see a pattern of abuse: several orders and returns by the same person or address, false names, repeated empty returns, a charge-back after a refund.
3.6. Goods damaged in transit or sent in error are always refunded - this section does not apply to them. Your statutory right of withdrawal and your other consumer rights are unaffected.
4. Return conditions
4.1. The goods are returned in their original packaging (this does not apply to defective goods).
4.2. The goods are undamaged, have not lost their saleable appearance and are complete.
4.3. Write to hello@ryytas.lt about the return, giving your order number. We will tell you where and how to send the goods.
5. Who pays for return shipping
If you return the goods on your own initiative (you changed your mind, they no longer suit you, you no longer need them), you pay the cost of return shipping. If the goods are defective or we sent the wrong goods, we pay for the return.
6. How much we refund
6.1. Within 14 days of receiving the goods, we refund the full amount paid for the goods.
6.2. We refund the money to the account you paid from, no later than 5 days after the day the goods are returned to us.
7. Subscription
You order a subscription yourself: on the product page you choose "Subscribe and save" and press the "Subscribe" button. Before payment, the text under the button states what amount will be charged and how many days apart. A subscription costs less than a one-time purchase precisely because the payments repeat automatically until you cancel the subscription.
7.1. You can pause or cancel the subscription at any time by writing to hello@ryytas.lt. To stop the next payment from being charged, write before the charge date.
7.2. If you cancel after a payment has already been charged and the goods have not yet been shipped, we cancel the order and refund the full amount. If the goods have already been shipped, they are returned under sections 1 to 6.
Full subscription terms: Subscription terms.
8. Defective goods
Defective goods are replaced or refunded in accordance with the provisions of the Civil Code of the Republic of Lithuania. In that case we pay the shipping costs.
9. Other
The seller has the right to refuse to accept goods if these terms are not followed.
Seller: Jonas Jakštas, sole proprietor under individual activity certificate no. 479100, Žemaičių Kalvarijos g. 7, Barstyčiai, LT-98227, hello@ryytas.lt. More: Terms of purchase.