These terms apply when you buy goods in the Rýytas online shops ryytas.lt, ryytas.lv, ryytas.lv/en and ryytas.lt/ee. Read them before you place an order. By placing an order, you agree to them.
1. Seller
- Seller: Jonas Jakštas, sole proprietor under individual activity certificate no. 479100
- Address: Žemaičių Kalvarijos g. 7, Barstyčiai, LT-98227, Lithuania
- Food business operator no. 130022630
- VAT payer: no
- Telephone: +370 661 06399
Contact us by e-mail at hello@ryytas.lt.
Rýytas is a brand. The seller is a natural person carrying out an individual activity, not a company.
2. Who we sell to
We sell to consumers in Lithuania, Latvia and Estonia. We deliver goods to these three countries only.
3. How the contract is made
- You add goods to the cart and, on the checkout page, enter your first name, surname, e-mail, telephone number and parcel locker.
- Before you pay, you see the final amount, the delivery method and, if you are buying a subscription, how much will be charged and how many days apart.
- The contract is made when you place the order and pay for it.
- We send the order confirmation with all the information by e-mail. Keep this e-mail: it is your copy of the contract.
The contract is made in Lithuanian or in the language you use in the shop (Latvian, English, Estonian). We store the order and, on request, send you a copy of it. If the language versions of these terms differ, the version in which you made the contract applies.
If it turns out that we cannot deliver the goods, we will write to you. We may offer a similar product. If you do not want it, we will immediately refund the full amount paid.
4. Prices
- Prices are stated in euros.
- The price you see next to the goods and in the cart is final. The seller is not a VAT payer, so VAT is not added to the price.
- Delivery is free.
- A discount code applies only to the order in which you used it. In the case of a subscription, it applies only to the first order.
5. Payment
You pay for the order when you place it. The available methods are:
- Payment card via Stripe. Subscriptions can be paid for by card only.
- Bank link via Montonio: you pay in your bank's online banking.
You enter your card details in the Stripe form and your bank details on your bank's page. We do not receive these details.
6. Subscription
On the product page the "Subscribe and save" option is pre-selected; for a one-time purchase, choose "One-time purchase" with one click. You order a subscription with the "Subscribe" button. The amount and the interval (30, 45, 60, 75 or 90 days) are stated under the button. You pay the first time when you place the order; after that the amount is charged automatically at each chosen interval. You can pause or cancel the subscription at any time by writing to hello@ryytas.lt before the charge date.
Full terms: Subscription terms.
7. Delivery
We deliver goods free of charge to Omniva and LP Express parcel lockers in Lithuania, Latvia and Estonia. We prepare the order within 1 to 2 business days, and once it is dispatched the carrier delivers it within 1 to 5 business days. The goods are packed and dispatched by the WePack warehouse in Lithuania.
If you have not received the goods within 30 days of the order, write to us. We will agree an additional period with you, and if you do not want that, we will refund your money.
Full terms: Delivery.
8. Right to withdraw from the contract within 14 days
You can withdraw from the purchase within 14 days of the day you receive the goods, without giving a reason.
- Coffee, tea and gummies are food products. Under the law the right of withdrawal does not apply to sealed goods which are not suitable for return once opened, for health protection or hygiene reasons. We still take an opened pack back under our voluntary taste guarantee: see sections 2 and 3 of the Returns policy.
- How to notify us: write to hello@ryytas.lt or complete the contract withdrawal form. Any clear statement is enough.
- Send the goods back no later than 14 days after you notify us. You pay for the return shipping when you return the goods on your own initiative.
- We refund the full amount paid for the goods, to the account you paid from, no later than 5 days after the day the goods are returned to us. We may wait until we receive the goods or until you send proof that you have sent them back.
- You are liable for any diminished value of the goods if you handled them more than is necessary to inspect them.
Within 14 days of receiving the goods our voluntary taste guarantee applies: open it, taste it and, if you did not like it, return it - we refund 100% of the product price of the returned packs. It does not limit your statutory rights. Fair-use conditions and full return terms: Returns policy.
9. Legal guarantee
The seller is liable for any lack of conformity of the goods that existed at the time of delivery and becomes apparent within 2 years of delivery. If the goods are defective or we sent the wrong goods, we will replace them or refund your money, and we will pay for the shipping. Write to hello@ryytas.lt and attach a photo.
Minimum two-year legal guarantee protection for goods sold in the European Union.
Consumers can claim their rights under the legal guarantee of conformity, for example if goods: do not match the description; do not function as intended.
Sellers are liable for any lack of conformity which existed when the goods were delivered, and which becomes apparent within the legal guarantee period. Sellers in such a situation are required to offer: free repair or free replacement; in some cases, a price reduction or full reimbursement.
Some countries have a longer legal guarantee period. For second-hand goods, a shorter period may apply, but not less than one year. For more information on your rights in a specific country, scan the QR code or ask the seller.
What to do if you receive non-conforming goods:
- Contact the seller as soon as possible to report the issue;
- Provide proof of purchase, such as a receipt, invoice, or bank statement.
Sellers and producers may also offer commercial guarantees, which apply independently from the legal guarantee. For example, you may see this GARAN label representing a commercial guarantee of durability offered by the producer at no additional cost and covering the entire good.
10. Complaints and disputes
- First write to us: hello@ryytas.lt. State your order number and what you are asking for.
- We reply to a complaint free of charge within 14 days at the latest.
- If you are not satisfied with the reply, you can contact the State Consumer Rights Protection Authority (VVTAT), vvtat.lrv.lt. It examines disputes free of charge.
- Residents of Latvia can also contact the Consumer Rights Protection Centre (Patērētāju tiesību aizsardzības centrs, ptac.gov.lv), and residents of Estonia the Consumer Protection and Technical Regulatory Authority (Tarbijakaitse ja Tehnilise Järelevalve Amet, ttja.ee). You can also contact the European Consumer Centre in your country.
You can also go to court.
11. Applicable law
The contract is governed by the law of the Republic of Lithuania. If you live in Latvia or Estonia, you also keep all the protection provided by the mandatory consumer protection rules of your country.
12. Personal data
How we process your data is described in the Privacy policy and the Cookie policy.
13. Changes to the terms
We may update these terms. The version that applied when you placed your order applies to your order. The date of the update is stated at the top of this page.